Commercial support for Edge Products is available directly via the Edge Account System.
Two levels of support are available, Basic and Priority support. Basic support provides live chat access and a typical response time of <24 hours. Priority support provides live chat access, phone support, a dedicated account manager and a response time of <1 hour during office hours (<8 hours at all other times).
Priority Support costs $9.99 per day and has a 30 day minium term.